Regardless of the fact that the web hosting service offered by the different companies is approximately the same, every provider has a personalized platform with its own tweaks and ways to carry out certain operations. In such a situation, a large knowledge base will be pretty helpful both for persons with zero practical experience and for technically skillful users who will at some point discover how particular tasks are accomplished, but will waste some time in the process. The aim of such a knowledge base is to make the hosting service fast and simple to use, saving users both time and efforts. The result is happier clients, as they can effortlessly find the information they’re looking for, and substantially less work for the client service staff members, because typically the majority of the questions and difficulties that clients have are already described in the knowledge base. In case the articles themselves are well-written and cover more topics, you will be able to find out more not only about your account, but also about the web hosting service as a whole.

Extensive Online Documentation in Cloud Hosting

If you’ve bought your first cloud hosting package through our company or have transferred your site over to us, you will become used to our platform and our created-developed Hepsia Control Panel before you know it as we have compiled an exhaustive online knowledge base where you can find all the information that you may ever need – both general info with regards to the web hosting service as a whole and more concrete info about the separate functions that you can use and the challenges that you may come across. The articles are available in 2 locations. The whole article list is accessible through the Help section of the Control Panel. You can access articles that are dedicated to the different features in each Control Panel section too. You can learn how to do de facto everything, from enabling an .htaccess file to managing a mailing list, and all the articles include exhaustive guidelines, so you will never get confused because of an unclear text. Needless to say, if you run into a more specific obstacle and you are unable to find a solution in our knowledge base, you can contact our customer service team representatives 24-7.