There are a handful of ways in which you can get in touch with the hosting company whose services you are using, but the one that you’ll always find irrespective of which company you opt for is a support ticket system. This is the easiest channel of correspondence for different reasons. If no help desk staff member is available at the moment and they’re all occupied, a telephone call may not be answered, but a ticket will invariably be received. Additionally, you can copy & paste large pieces of info without having to worry about spelling errors, and in case a certain problem needs more time to be fixed or a number of responses must be exchanged, all the info will be in the very same place, so each party can always see the comments supplied by the other one. The disadvantage of using tickets to touch base with your hosting company is that they are typically separate from the hosting platform, which means that if you need to supply information or to adhere to instructions, you will need to use no less than two different interfaces and this number may rise if you desire to administer several domain names. Also, a lot of hosting providers respond to tickets after hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting around for a response.

Integrated Ticketing System in Cloud Hosting

In contrast to what you may find with a lot of other web hosting companies, the support ticket system that we’re using with our cloud hosting plans is an indivisible part of the Hepsia Control Panel, which is included with all accounts. You won’t need to memorize several usernames and passwords, since you’ll be able to manage your tickets and the web hosting account itself in one single location. So, in case you have a query or stumble upon a challenge, you can contact our client care staff representatives right away. Our ticketing system features a clever search functionality. This means that even if you have opened numerous tickets over the years, you’ll be able to track down the one that you want effortlessly. Plus, you can see knowledge base guides to handling common issues.