Live Chat Support
Read more about the Live Chat service and just what it consists of.
A live chat is one of the channels of communication offered by some website hosting companies as a part of their support services. Depending on the company, the chat is used for pre-sales, billing and/or technical assistance. This method of communication is faster in comparison to a support ticket and it will make it much more unlikely to misunderstand or misspell a word compared to a telephone call with an agent. In addition, if the issue that you have needs some time to be investigated and dealt with, you will be able to do something else in the meantime rather than just waiting, like you'd have to do when you call. Also, you can use a live chat assistance service without spending a dime as long as you have world wide web accessibility even if your web hosting supplier is based in another country and they do not have a local telephone number that you can call.
Live Chat Support in Cloud Hosting
In addition to the telephone and ticket support, we supply live chat support too. You're able to get in touch with us every single day, which includes weekends and holidays, and we can give you more info about the cloud hosting plans that we offer if you are not among our customers yet, or about common and billing questions if you already have an account. Although for strictly technical matters you need to open a ticket to our technical support, since such issues require additional time to be dealt with, you may still get in touch with us through our live chat for some tech details. For example, we will assist you to set up an email address in your e-mail client or troubleshoot various issues, saving you a long time. Even when our telephone lines are already off for the day, you'll be able to speak to a live person.