If you’ve ever got any enquiries associated with your hosting account or if you experience a problem with your websites, you’ll need to touch base with the respective web hosting company’s help desk support team. It may not make a difference how soon they’ll respond if you have a generic question, but an issue like a messed up script update, for instance, may lead to your site becoming broken or unreachable on the web. And the longer you wait for the support team to assist you, the longer the site will be inoperative. If you offer goods or services online, any downtime will disruptively affect your site and you can lose current or potential customers. A lot of web hosting providers, mainly resellers, handle emails and trouble tickets within 24 hours, but in the electronic space that’s far too long, since clients will scarcely ever come back to a site that isn’t working correctly for a lengthy time interval.

One-Hour Response Guarantee in Cloud Hosting

In case you’re using any of our cloud hosting plans and you’ve got an inquiry or come across some challenge, you can touch base with us 24-7-365 by posting a tech support ticket or by sending an e-mail and we guarantee that you’ll obtain a reply in no more than an hour. In case the issue can be solved, we will do it before we get back to you, whilst in case there’s something that you need to do on your end, we will give you all the needed info – what settings to check, what workable solutions to try out, etc. Typically, you’ll receive a response within maximum 30 minutes, which suggests that waiting for hours or even for more than 1 day to receive help is something unthinkable. Our sixty-minute reply guarantee applies to any question that you may have – general, technical or billing.