Learn exactly what phone support includes inside the web hosting community.
Though this is not the keyaspect for you to recognize a trustworthy cloud hosting company from a bad one or a reseller from an actual supplier, having the option to call and consult with a live person is an indicator that you are not using the services of a one-person company and that you'll be able to get in touch with somebody when you're looking for assistance. The telephone support for website hosting services may range from basic to experienced, so the problems that can be resolved through a call differ based on the specific company. In the general case, these matters are more basic and include billing or first level tech issues since more complex matters often need a support ticket where both you and the sysadmins can track the proceedings with a specific situation. However, being able to call your service provider can save you a lot of time and efforts for the multitude of small issues that will eventually show up at the time you manage your website hosting account.
Phone Support in Cloud Hosting
We know that having the option to talk with a live consultant is rather important, so we have 3 support lines globally (UK, USA and Australia) and you are able to contact us over the phone for fourteen hours a day. If you consider getting one of our cloud hosting plans, for example, you can give us a call and learn more about our services before placing your order to make sure that we meet all of the system requirements for your sites. After your purchase, you will be able to call us about all the sales and billing difficulties you may experience, or receive any type of general or basic technical info you need. We've tried to find the balance between phone and ticket support, so for solely technical matters you'll have to use our ticketing system, which will make it easier to track the communication as well as any new developments in the resolution of an issue.