Tech Support Channels

  • 1 hour ticket response time
  • A 60–Minute Support Ticket Response Guarantee

  • We provide a 1–hour response guarantee for each support ticket or email that you submit to our customer care team. We’ll speedily answer all standard inquiries and forward the case to our server administrators in case any further assistance is needed. If you make use of the Optional Admin Services package, we’ll carry out any of the included server administration services at a time that has been discussed with you earlier.

  • Top quality support service
  • An Exceptional Client Support Service

  • We’ll be at your disposal 24/7 to reply to any enquiries that you may have connected to our Web Control Panel or any of the applications that we have installed for you on the server. If you also need assistance with server administration tasks, you can take a glance at our Optional Admin Services package, which includes backup hard disk storage space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as troubleshooting and installation procedures

  • Intuitive help center
  • A User–Friendly Help Section

  • Our Web Control Panel is preinstalled for each dedicated web hosting plan. Among its functionalities is a rather time and effort–saving integrated knowledge base that will guide you step by step on how to use it. Most help articles also video versions which show all the tasks that you can carry out in a highly illustrative way. You can find all the educational articles and the video tutorials in the top right corner of each Web Control Panel section.